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Terms & Conditions

Your delivery:

Please note a signature will be required upon delivery, so a responsible person will need to be present when delivery is made. Your goods should arrive in perfect condition. Please check the delivery and if there is any sign of damage to the packaging etc, please note that on the driver’s paperwork. Please also notify us within 24 hours of any damaging to either the packaging or the goods inside when you unpack them. Very occasionally due to circumstances out of our control, such as late deliveries from our suppliers or adverse weather conditions, it may take longer to deliver some goods. In this case we will contact you within 72 hours of order to inform you of the expected delivery date.


Damaged in Transit:

All our shredders are tested in the factory before despatch. Please unpack your shredder and test it out within 2 working days of delivery. Contact us within that time in the unlikely event of a problem with it, or it has been damaged in transit. We will replace any damaged shredders free of charge. Please note all faulty shredders must be returned in full and with all the original packing. With regard to faulty goods the total liability of the contract of sale is limited to the amount paid by the buyer, we cannot be responsible for indirect, inconsequential or special loss.


Incorrect goods:

If you believe you have been sent the incorrect shredder please contact us within 3 working days of delivery. We will then organise collection and despatch of the correct model free of charge. All goods returned must be in perfect condition and in their un-marked original packaging.



If you wish to cancel your order, you may do so for a full refund as long as this is done before the shredder is despatched. No refunds will be given after despatch.



All shredders must be paid for in full before despatch.


Payment methods:

We accept all major credit and debit cards through the PayPal system. Paypal account payments can also be made. Please contact us for bank details if you wish to pay by bank transfer. If you require an invoice ahead of payment please contact us and this can be arranged.



Goods may be collected from our address, please contact us to arrange a mutually convenient time for this.



All our new shredders come with a full parts and labour 12 month guarantee. The shredders are very reliable and if they go wrong in the first year it is usually because of accidental damage, such as large metal objects or similar being fed into the machine by mistake. Therefore, we do ask that in the case of a breakdown the customer return the shredder to us to repair. If it is found to be a manufacturing fault, we will repair the shredder free of charge and return the machine to the customer. However, if the damage has been caused by mis-use, the cost of the repair and return carriage will have to be paid for by the customer.



Please note all our prices are displayed both net of va and with details of the price including vat also shown. A vat invoice will be provided for all shredder purchases.


Company details: is a division of Shredders Ltd, company registration number 09785911, registered in England. The registered office is 8 Clivey, Dilton Marsh, Wilts BA13 4BA. Our VAT registration number is 223712732



All material within this web site is either copyrighted property, which includes text, photographs, design, software, or that of other parties that have allowed us to use it and is protected as so. All rights reserved. Please be aware that all logos, names, phrases may be a trade mark of ours or another party and any unauthorised use of trade marks is unlawful. No material from this site may be used without our written permission, and all information on this site is for your personal use only.


Privacy Policy:

Any information we have about you will only be used by in order to process your order. We may forward some information about that we think you might be interested in, but if you do not wish to receive this information, email ‘unsubscribe’ to We will not forward your information to any third party and will always comply with the Data Protection Act 1998. Credit card information is never kept by us once an order has been processed.


Contact us by email or phone 01373 470179 for a quote.